Master Terms of Service
Effective Date: 2/27/26
These Master Terms of Service (“Agreement”) govern all Fire Watch services provided by Fire Watch Tampa Bay LLC, REDLINE Fire Watch LLC, Fire Watch New Jersey LLC, and their affiliated operating entities (collectively, “REDLINE”) to the undersigned Client.
By executing an Activation Packet or otherwise authorizing services, Client agrees to the following:
1. SERVICES
REDLINE agrees to provide Fire Watch services as described in the submitted Activation Packet or subsequent work authorization.
Fire Watch services may include:
• Continuous or interval-based patrol
• Visual inspection for fire hazards
• Documentation of patrol activity
• Notification of emergency services when required
REDLINE personnel are not firefighters and do not perform fire suppression beyond incidental use of portable fire extinguishers as permitted by applicable code.
Services are performed in accordance with:
• NFPA 601
• NFPA 1
• NFPA 101
• Applicable state and local fire codes
• Authority Having Jurisdiction (AHJ) directives
Client acknowledges that AHJ authority supersedes any instruction provided by Client.
2. CLIENT RESPONSIBILITIES
Client agrees to:
• Provide safe and unobstructed access to the premises
• Accurately disclose fire system impairments
• Designate an on-site point of contact
• Provide reasonable restroom access for personnel
• Disclose known hazards
• Immediately notify REDLINE of changes in system status
REDLINE may suspend services if conditions are unsafe, materially misrepresented, or non-compliant
3. RATES, BILLING & PAYMENT
Rates are as verbally quoted and confirmed in writing.
Unless otherwise agreed in writing:
• Invoices are issued weekly
• Payment terms are Net 30
• Late payments accrue interest at 1.5% per month (18% annually) or the maximum allowed by law
• Accounts more than 15 days past due may result in suspension of services
• Accounts more than 30 days past due may be referred to collections
Client agrees to pay all costs associated with collection, including:
• Attorney’s fees
• Court costs
• Filing fees
• Lien preparation and recording fees
• Bond claim enforcement costs
If a Purchase Order is required by Client policy, Client remains fully responsible for payment regardless of internal approval delays.
No offset, back-charge, or deduction is permitted without prior written approval from REDLINE.
4. HOLIDAY, WEEKEND & DISPATCH RATES
Holiday Rate
Services performed on recognized federal holidays are billed at 1.5 times (1.5x) the standard hourly rate unless otherwise agreed in writing.
Recognized holidays include, but are not limited to:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
REDLINE reserves the right to apply holiday rates to observed holiday dates.
Same-Day Dispatch Fee
If services are requested to begin on the same calendar day as the request, REDLINE may apply a same-day dispatch fee in addition to hourly service rates.
Weekend Dispatch Fee
Services requested to begin on Saturdays or Sundays may be subject to a weekend dispatch fee.
Holiday Dispatch Fee
Services requested to begin on a recognized holiday may be subject to a holiday dispatch fee in addition to the 1.5x hourly rate.
Dispatch fees will be disclosed at the time of verbal pricing confirmation.
5. MINIMUM BILLING & CANCELLATION
Unless otherwise agreed in writing:
• Minimum shift billing requirements may apply
• Partial hours may be rounded in accordance with company policy
If Client cancels services after personnel have been dispatched or scheduled:
• A minimum charge may apply
• Mobilization costs may be charged
• Same-day cancellations may result in minimum shift billing
6. INSURANCE & RISK ALLOCATION
REDLINE maintains commercially reasonable general liability insurance coverage.
Certificates of Insurance may be provided upon request.
Client acknowledges:
• REDLINE is not an insurer of the premises
• Fire Watch services reduce risk but do not eliminate risk
• REDLINE does not guarantee prevention of fire, damage, or loss
Client is responsible for maintaining its own:
• Property insurance
• Builder’s risk insurance (if applicable)
• Business interruption insurance
To the fullest extent permitted by law, REDLINE’s total liability for any claim shall not exceed the total fees paid by Client for the specific project giving rise to the claim.
7. INDEMNIFICATION
Client agrees to indemnify and hold harmless REDLINE, its owners, officers, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, or expenses arising from:
• Pre-existing hazardous conditions
• Failure or malfunction of fire protection systems
• Client negligence or misconduct
• Third-party negligence
• Inaccurate or incomplete information provided by Client
8. LIMITATION OF LIABILITY
REDLINE shall not be liable for:
• Consequential damages
• Indirect damages
• Special damages
• Lost profits
• Business interruption
• Loss of use
Liability is strictly limited to the total amount paid for services associated with the claim.
9. LIEN & CLAIM RIGHTS
Where permitted by law, REDLINE reserves all statutory rights to file:
• Mechanic’s liens
• Construction liens
• Notices to Owner
• Notices of Non-Payment
• Bond claims
Client acknowledges these rights as part of this Agreement.
10. MASTER AGREEMENT & FUTURE SERVICES
This Agreement constitutes a Master Services Agreement between REDLINE and Client.
Unless terminated in writing by either party, these Terms shall apply to:
• All current services
• All future Fire Watch services
• All repeat activations
• All subsequent job requests
Future services may be initiated by:
• Written request
• Email authorization
• Text confirmation
• Purchase order issuance
• Work order submission
• Verbal authorization followed by written confirmation
Client acknowledges that any future request for services shall constitute acceptance of these Terms without the need for re-execution.
REDLINE may rely upon this Agreement for enforcement of payment, lien rights, attorney’s fees, and limitation of liability for all subsequent services.
11. GOVERNING LAW & VENUE
This Agreement shall be governed by and construed in accordance with the laws of the state of the REDLINE entity providing the services.
For purposes of jurisdiction and venue, the parties agree as follows:
All suits, actions, or proceedings arising out of or relating to services provided by Fire Watch Tampa Bay LLC or REDLINE Fire Watch LLC, whether such services are performed in Florida or elsewhere nationwide, shall be brought exclusively in the state courts located in Pasco County, Florida.
All suits, actions, or proceedings arising out of or relating to services provided by Fire Watch New Jersey LLC shall be brought exclusively in the state courts located in Ocean County, New Jersey.
REDLINE may elect to file suit in the designated venue above regardless of the physical location where services were performed.
Client expressly consents to personal jurisdiction in the applicable venue identified above and waives any objection based on forum non conveniens, improper venue, or lack of jurisdiction.
12. ELECTRONIC SIGNATURES
Electronic signatures are legally binding.
Digital copies are enforceable originals.
Execution of an Activation Packet constitutes execution of this Agreement.
13. ENTIRE AGREEMENT
This Agreement, together with any Activation Packet, constitutes the entire agreement between the parties and supersedes prior discussions or understandings.
No modification shall be valid unless in writing and executed by both parties.